“I knew as well as I knew anything that the oppressor must be liberated just as surely as the oppressed.” — Nelson Mandela Of all the leaders about whom I wrote in If You Will Lead: Enduring Wisdom for 21st-Century Leaders, Nelson Mandela was simultaneously both the most challenging and the most rewarding. There were so many lessons we could learn from Mandela that I struggled to pick just one. In my book, I focus on the selflessness that made him the leader capable of ending Apartheid and establishing a free South Africa. Today, in honor of his birthday, my focus is on the self-reflection that transformed him into the leader he became. Mandela’s journey from violent revolutionary to unifying statesman provides great lessons in the effort it truly takes to transform oneself. It takes emotional intelligence, moral courage, and deep love to lead a country that was so steeped in hatred and division to heal rather than to devolve into retribution and revenge. While no executive is facing the challenges Mandela confronted, we can learn a great deal from him as we tackle today’s challenges. Whether we are dealing with complex organizational changes, fractured cultures, disruptive change, or market uncertainty, Nelson Mandela shows us how to use self-reflection to become leaders whose values are revealed in our actions. 1. Reflection is Not Weakness—It’s Readiness Nelson Mandela spent 27 years in prison. Much of that time was in solitary confinement, completely cut off from the world he sought to change. But rather than succumbing to anger or despair, he used that time for self-examination and discovery. He thought about his core values and how they had both served him and hurt him. He considered how his values needed to evolve so he could use them to effect lasting change. Lesson for Leaders: We are all busy, and life moves fast, so reflection can feel like a luxury. But the best leaders know that clarity doesn’t come from action—it comes from contemplation and deep thought. Before we can determine the best course of action, we must understand who we are and what truly matters. This clarity enables us to identify the changes we must make within ourselves to become the leaders our organization needs us to be, launching new initiatives or driving transformational change. 2. Emotional Mastery Enables Strategic Clarity Mandela emerged from prison as a calm, composed, and loving leader. Most of us would have felt angry and resentful and prepared to exact his revenge. He once said, “I had to leave my bitterness and hatred behind. If I hadn’t, I’d still be in prison.” This was not naïve optimism. It was strategic clarity. He understood that the emotional tone he set would shape the nation’s future. This clarity gave him the wisdom and courage to create the Truth and Reconciliation Commission that ensured a peaceful transition from Apartheid to majority rule. Lesson for Leaders: If you’re leading a turnaround, merger, or culture shift, your emotional tone matters more than your org chart. Can you hold competing truths? Can you lead with strength and humility? The ability to self-regulate—especially under pressure—is essential to transformational leadership. 3. Reconciliation Is a Strategy, Not Just a Sentiment Rather than seek revenge, Mandela chose reconciliation. He invited former enemies into dialogue. He wore the jersey of the Springboks—long a symbol of Apartheid—at the Rugby World Cup to unite the country. He understood that healing fractures was not just morally right—it was strategically vital. Lesson for Leaders: Business leaders often inherit dysfunctional teams, unhealthy cultures, or lingering resentment from past leadership. Ignoring these wounds doesn’t make them go away. Acknowledging pain, naming the past, and modeling reconciliation isn’t soft—it’s how you build trust, engagement, and loyalty. 4. Legacy is Built One Choice at a Time Mandela’s legacy wasn’t built on grand speeches—it was forged in daily decisions rooted in his core values and vision. This helped him make difficult decisions. He understood that how he led reflected who he was. This, in turn, empowered him to lead selflessly, because he knew his actions and decisions weren’t about him—they were about changing South Africa and the world. Lesson for Leaders: Legacy isn’t something you think about in retirement. It’s being shaped in every conversation, every conflict, every difficult decision. What kind of organization do you want to leave behind—and who are you becoming to make that possible? Final Thought: Every Organization Needs More Mandelas We don’t have to be trying to change a country or effect radical change to learn from Nelson Mandela. You just have to be willing to do the work he did: the hard, unglamorous, interior work of reflection, self-examination, and refinement. Mandel teaches that to change anything, we must start with ourselves. When we know who we are, we can bring the best version of ourselves to serve those we lead. Register today for this life changing retreat. https://www.soulshinestudios.com/peru/
Chancellor Angela Merkel is the first leader to make the list of the COVID ‘If–’ Sixteen leaders. For almost 15 years, she has led her country with a strong sense of who she is, remaining true to herself no matter what. Her self-awareness has enabled her to lead Germany through extraordinary challenges, including the 2008 Economic Crisis, the European Refugee Crisis, and now the COVID-19 Crisis. Character was the first leadership attribute I discussed in If You Will Lead: Enduring Wisdom for 21st-Century Leaders (Agate B2 2011), because character forms the foundation upon which all other leadership attributes are built. Leadership demands that we act in ways that are consistent and aligned with our beliefs and values. That is the essence of leading with character—knowing what we believe and value and then ensuring that our actions reflect those beliefs and values. Crises are the greatest leadership character tests, and Chancellor Merkel proved her character during the early days of the COVID-19 Crisis. While she continues to lead effectively, this article focuses on her actions and leadership during the pandemic’s early days. There are three aspects of Merkel’s character that seem most relevant: her commitment to liberty and freedom, her scientific mind, and her gender. The German culture is very conscious of recognizing and attributing titles in a way that often describe key aspects of one’s character. To many non-Germans, this behavior can seem awkward, especially when someone has numerous honorifics. In the case of Angela Merkel, she is Frau Chancellor Doctor Merkel. This may seem like an odd point, but I see all three honorifics as essential to Angela Merkel’s character and her leadership. Chancellor Merkel’s Commitment to Liberty and Freedom I’ll start with Chancellor, because, above all else, Angela Merkel is a politician. Merkel was quick to recognize that COVID-19 was an unprecedented threat. On March 18, she declared to the German people, “Since German unification, no, since World War II, there has been no greater challenge to our country that depends so much on us acting together in solidarity.” Merkel demonstrated clearly her commitment to the health and safety of her citizens, and she was willing to sacrifice other key values to protect her people. To do so, the German government took steps that curtailed liberty and freedom. This was an extraordinary test of her character, because Merkel had experienced 35 years of repression under East German government during the Cold War. She had spent much of her political career defending freedom and liberty. This life-long commitment bolstered her credibility with the German people that a short-term sacrifice was a reasonable price to pay to contain the spread of COVID-19. Fiscal responsibility is another important aspect of Chancellor Merkel’s political character. She has spent most of her political career as a fervent believer in government frugality, and her leadership was a driving force behind the EU austerity measures following the 2008 Economic Crisis. Again, COVID-19 forced her to confront conflicting values, and she put safety above frugality. In light of the societal risks posed by COVID-19, Merkel has been a champion for the EU economic stimulus efforts. She recognized that the economic implications of the COVID-19 pandemic threatened to undermine European stability. She saw this instability as a threat to freedom, so she sacrificed her natural frugality and austerity to protect freedom. Doctor Merkel’s Scientific Mind Angela Merkel started her career as a scientist. She earned the title doctor when she received her Ph.D. in Quantum Chemistry. As a scientist, she learned to rely on data, critical thinking, and rational analysis to inform her decisions. This means asking hard questions to ensure that those we trust are worthy of our trust. It means knowing that what we want is not always consistent with what the data tell us. It means using the guidance of trusted experts to make hard and often unpopular decisions. When many leaders were dithering, Merkel engaged experts from organizations like the Robert Koch Institute and the Berlin’s Charité Hospital to inform her decisions and to help her create appropriate responses. Her trust in science and scientists enabled her to build the trust of the German people. Frau Merkel’s Feminine Leadership Merkel’s last honorific, Frau, has also played an important role in her leadership style. Merkel has never shied away from her gender. She has always embraced her political nickname “Mutti” (i.e., Mommy in English). There have been numerous articles highlighting the benefits of female leadership during the COVID-19 Crisis. Leadership traits like empathy, compassion, collaboration, and humility are often associated with femininity, and these same leadership traits seem to be producing positive results in the fight against COVID-19. Merkel has demonstrated these traits throughout her career, and she has continued to do so during the COVID-19 Crisis. There is much speculation about the role gender is playing in COVID-19 leadership. I will not add to this speculation, as this topic is far too complex to be addressed in this short piece. However, I will highlight some impressive anecdotal evidence supporting the case. Under Merkel’s leadership, Germany has seen much lower infection and death rates than France, the UK, Italy, and Spain – countries all led by men. Of the twenty-three nations led by women, only five have infection/death rates higher than the international mean. Some woman-led nations have seen exceptional results. New Zealand, Finland, Greece, Georgia, and Slovakia have had infection rates less than half of the global average (Source: WHO Coronavirus Dashboard). I believe these successes may reveal some important information about the benefits of feminine leadership, and I will discuss some of these strong female leaders in subsequent posts. Results of Leading with Character So how well did Angela Merkel’s leadership serve Germany in its efforts to confront the COVID-19 Crisis? Let’s start by looking at what those efforts entail. On March 22, Chancellor Merkel announced Germany’s plan for a “contact ban” that limited public gatherings to two people (outside families), required social distancing, and closed non-essential businesses. While the contact ban was not a lockdown, Merkel made a personal appeal to all Germans to act responsibly. She connected with the German people by speaking and acting in ways that demonstrated the true nature of her character. According to WHO data, Germany’s efforts and Merkel’s leadership paid off. By May 1, Germany was reporting approximately 1,600 cases per day – down from a peak in March of 6,800 cases per day. Based on these trends, the German government began a gradual easing of physical distancing measures. While the relaxation of physical distancing this summer led to an increase in new infections, Germany’s infection and death rates remain low. On September 23, the WHO reported daily new infections for the previous week of less than 1,800, indicating that Germany’s efforts and Merkel’s leadership continue to benefit Germany and its people. In comparison, during the same week, the much smaller nations of France, Spain, and the UK all saw significantly more daily new cases – approximately 10,000, 5,700, and 4,000, respectively. Angela Merkel knows who she is and what she values and believes. This allows her to trust herself to make hard decisions informed by those values and beliefs. This self-confidence enables her to build trust with those she leads. During her almost 15 years as Chancellor, she has demonstrated how strong leadership rooted in character can lead a nation through a crisis. While the COVID-19 Crisis is far from over, Angela Merkel is integrating all the pieces of her character to provide leadership and solutions that save lives. Who else has been leading with character? What other leaders have used their values and beliefs to inspire others to combat the pandemic? Who has risen to this challenge? Remember to think local and share stories we may not have heard.
Last Tuesday, I was working at the polls, and I met a young father who had his son in tow. I remember doing the same thing when my children were little. This father believed that voting was important, and he wanted his son to understand that and to see him taking part in the electoral process. We talked for several minutes, and he said he had to get back to work. He was a restaurant manager, and he wanted to see if anyone who wanted to vote had done so prior to the polls closing. I commented on how great it is for organizations to recognize the importance of voting and give their employees time to exercise this precious right. He laughed and said, “It’s not a corporate policy. It’s mine.” He said he really didn’t have the authority to do things like that, but he felt it was important enough to bend the rules. His rationale made sense to me. All of his employees live within a few miles of the restaurant, and he asked them to vote before or after the lunch /dinner rushes. This act of civic engagement cost him almost nothing, but it meant a lot to his employees.
Several months ago, one of my executive leadership coaching clients started our session by venting his frustration about the state of politics in America. It is easy to share his frustration. As a resident of one of the “battleground” states in the upcoming election, I am overwhelmed by the volume of commercials and deeply disturbed by their universal lack of civility. Although I shared his feelings in general, I found myself surprised by the overarching conclusion he had drawn about the problem’s root cause. He stated emphatically, “The problem is principles!” When I asked him to elaborate, he said that he felt that in the name of principled leadership, politicians have become rigid and inflexible. “They are unwilling to cooperate, collaborate, or compromise.”
“It’s not supposed to be fun. That’s why they call it work.” That was my father’s attempt at humor whenever I complained about chores around the house. I know he was only kidding, but for many people, this is how they truly feel. It’s work, so it is supposed to be hard and unpleasant. The idea that work could be fun is almost counter-cultural. Several years ago, in spite of what my father said, I came to the realization that work not only can be fun, it should be. That doesn’t mean that we will always love every aspect of our work, but I believe we are doing ourselves a real disservice if we don’t strive to find employment that is fulfilling and enjoyable. This new way of looking at work was a primary driver behind my decision to leave the relative security of my corporate life for the uncertainty of entrepreneurship.