Thank goodness for the Dodd Frank Wall Street Reform and Consumer Protection Act. Without it, parking might have become the next financial bubble to rock America. Last week I received an email from Parkmobile. They provide the service that allows consumers to use their smart phones to pay for parking at cities across America, rather than feeding parking meters. The email informed subscribers that the transaction fee they charge was increasing by nearly 40%, and the reason for this increase was… Wait for it. You guessed it – Dodd Frank. This law, which was intended to reign in Wall Street and prevent another financial crisis, has ensured that evil and greedy parkers around the country don’t bring down our economy with their reckless behavior.
Much of my work as an executive coach focuses on helping my clients deal with things that are broken, flawed, or just don’t work. This may be relationships, business processes, behaviors, etc. As human beings, we like it when things work, and we find ourselves unsettled when they don’t. Our natural reaction to things that don’t work is to fix them as quickly as possible. Now that I have stated the obvious, so what?
Several months ago, one of my executive leadership coaching clients started our session by venting his frustration about the state of politics in America. It is easy to share his frustration. As a resident of one of the “battleground” states in the upcoming election, I am overwhelmed by the volume of commercials and deeply disturbed by their universal lack of civility. Although I shared his feelings in general, I found myself surprised by the overarching conclusion he had drawn about the problem’s root cause. He stated emphatically, “The problem is principles!” When I asked him to elaborate, he said that he felt that in the name of principled leadership, politicians have become rigid and inflexible. “They are unwilling to cooperate, collaborate, or compromise.”
“Some people really stepped up.” That’s what a friend of mine said when I asked him how things went when he returned to work after a month of medical leave. The look on his face and the tone of his voice said the rest, “. . . and some people didn’t.” It is a common theme of discussion in my executive leadership coaching practice. I hear it from most leaders I talk with. Some people step up, and some people do not. It is often surprising who does and who doesn’t. We are thrilled by the unexpected leadership shown by those who rise to the occasion, and we can be so disappointed by people who fail to meet our expectations. The former can be gratifying, but the latter can shake our confidence as leaders.
“Words Matter.” Those words were scrawled across the commentary section my local paper, The Richmond Times-Dispatch. This article was about the tendency of government entities to use confusing language and the danger this tendency carries. While I appreciated the article, the headline got me thinking about other language-related problems. Language is particularly important in the field of executive leadership. In my coaching practice, many of the biggest challenges my clients face stem from imprecise language, yet most of us rarely think about the words we use.