Tag Archives: accountability
“How do we build a culture of accountability in our company?” That was a question one of my executive leadership coaching clients asked me recently. When I asked him what he meant by accountability, he had difficulty fully articulating what accountability meant to him. Finally, he said he wanted people to take ownership of their work and the results they produced. After we spent most of an hour exploring what was missing and what real accountability would look like, he made a bold statement. “The first thing I need to do to build more accountability is to stop talking about what we should do. I need to decide what I am going to do to be more accountable and promote accountability within my team.” It was as if a light came on for him. He realized that while we all want to foster accountability, we can’t. I can. He can. You can. Accountability happens when individuals take ownership, and that starts with individual leaders deciding to make it happen. Although my client had had a major breakthrough, he still had a big question to answer in the coming weeks, “How do I get started?”
Thank goodness for the Dodd Frank Wall Street Reform and Consumer Protection Act. Without it, parking might have become the next financial bubble to rock America. Last week I received an email from Parkmobile. They provide the service that allows consumers to use their smart phones to pay for parking at cities across America, rather than feeding parking meters. The email informed subscribers that the transaction fee they charge was increasing by nearly 40%, and the reason for this increase was… Wait for it. You guessed it – Dodd Frank. This law, which was intended to reign in Wall Street and prevent another financial crisis, has ensured that evil and greedy parkers around the country don’t bring down our economy with their reckless behavior.
“Some people really stepped up.” That’s what a friend of mine said when I asked him how things went when he returned to work after a month of medical leave. The look on his face and the tone of his voice said the rest, “. . . and some people didn’t.” It is a common theme of discussion in my executive leadership coaching practice. I hear it from most leaders I talk with. Some people step up, and some people do not. It is often surprising who does and who doesn’t. We are thrilled by the unexpected leadership shown by those who rise to the occasion, and we can be so disappointed by people who fail to meet our expectations. The former can be gratifying, but the latter can shake our confidence as leaders.
In my last post I wrote about the importance of knowing when to break the rules and the leadership it takes to help others do so. Today, I want to focus on how our actions (or inaction) can lead others to behave inappropriately. Without knowing or intending to, our actions may lead people astray. Our behaviors may give people the impression that the rules do not apply to them. Our actions may even make them believe that they have our tacit approval to break rules or even break laws. Our failure to react to one misdeed may give them the impression that we will ignore others. As leaders, we must recognize that our behaviors and choices send messages for others to interpret, and if we are not careful, they may lead to disaster or tragedy.
Recently, I was listening to a reporter talk about the European financial crisis. She said, “The problem is, the Europeans have borrowed too much.” For some reason, this statement just struck me as wrong. It wasn’t that it was untrue. It just missed the point. The problem isn’t the borrowing per se. The problem is the underlying reason governments borrow so much – the spending. This may seem like an insignificant or meaningless distinction. Spending, borrowing, it’s all connected. The issue here is accountability, and that is what makes the two different. It’s easy to blame nameless, faceless politicians in Washington or the capitals of Europe for the debt crises. They irresponsibly kept raising the debt limits, which got them into this mess. They’ve borrowed so much money that the prospect of paying it back seems impossible.
Testimonials
Ph.D., Director, Gilliam Center for Free Enterprise and Ethical Leadership and Professor, Management Department, College of Business, James Madison University
Ph.D., Director, Gilliam Center for Free Enterprise and Ethical Leadership and Professor, Management Department, College of Business, James Madison University
President, AAISP – DC
P.Eng., President ACT Canada
President, Arneson Leadership Consulting
(Steve was named one of the country's Top 100 thought leaders on leadership in 2008, 2009 and 2010, and one of the Top 25 leadership coaches in America for 2008, 2009 and 2010 by Leadership Excellence magazine. )
Former Governor and Senator, Commonwealth of Virginia
EVP and CFO, Intersections, Inc.
(USN ret.), former POW
President, Financial Services, Capital One
CEO, Korea Exchange Bank
formerly management columnist at the FT, now Visiting Professor at the Cass Business School, London, and director of strategy at Edelman in the UK
former Commanding Officer, USS Dwight D. Eisenhower, CVN-69, and recipient of the John Paul Jones 'Inspirational Leadership Award' from the Navy League of the US.
Professor Emeritus, Darden Graduate School of Business, University of Virginia
Co-author Anytime Coaching: Unleashing Employee Performance Adjunct Professor, Johns Hopkins Carey Graduate School of Business
Bishop Emeritus of Richmond
Professor Emeritus, Darden Graduate School of Business, University of Virginia.
Head Coach, Butler University Men’s Basketball Team
Managing Director, Merrill Lynch Wealth Management
Author of Be Your Own Coach, and On Becoming a Leadership Coach, and creator of the Georgetown University Leadership Coaching Program